Product registration/authorization - Q&A

This applies to commercial Voxengo plug-ins.  You have to purchase plug-in's license if you did not already.  This will give you a product key.  You may enter this key via plug-in's Settings window to register/authorize the plug-in and remove the "Demo" label.  Free Voxengo plug-ins do not require a product key, nor do they show the "Demo" text.

You have to purchase the end-user license for the product to obtain its key.

If you have already purchased the end-user license for a Voxengo product, simply visit the User Area after logging in to access the product keys you have.

Note that products marked "free" on the web site are freeware and do not require a product key.

This may happen when key is entered manually, due to mistyping.  It is suggested that you use the copy&paste functions to enter the key so that no entry mistakes happen.  Or use the plug-in's built-in "automatic product key download" feature which downloads product keys from your Voxengo account automatically.

Note that the latest plug-in versions, if you installed one, require a "new" key (which has a "long" format).  The key can be obtained at the User Area: all "deprecated" keys now have a corresponding "new" key.  If you obtained a key from a reseller a long time ago, it is likely the key is now "deprecated".  To be able to authorize a plug-in, please create a Voxengo account (if not already), and add your existing key to the User Area; you will then receive a "new" key you can use immediately.

Another possible reason of not being able to authorize the plug-in is that you are trying to authorize e.g. version 3 plug-in with version 2 key.  In this case you will need to upgrade your license at the User Area first.

There is no difference between old and new computer authorization.  You simply need to install the plug-in on the new computer and use your existing product key to authorize the plug-in.  Please follow authorization/registration instructions presented at the User Area.

No, an active Internet connection is not required for authorization.  You only need a product key - which is a string of letters and digits (e.g.  VOXEPH3-1234-5678-1234-5678).

Latest multi-platform versions of Voxengo software titles store registration/authorization data in the standard preferences folder.  On Windows systems the data files created by Voxengo audio plug-ins reside in the hidden “\Users\<UserName>\ Application Data\Voxengo\Audio Plug-Ins\” folder (on Windows systems prior to Vista the root folder is called the “\Documents and Settings\” instead of “Users”); on Mac OS X systems the data files reside in the “/Users/<UserName>/Library/Preferences/Voxengo/Audio Plug-Ins/” folder.  You may safely remove, copy and replace these files.

Previously released Windows-only plug-ins and applications store registration/authorization data in the Windows registry - this data gets removed when you uninstall the plug-in.

Note that you do not need to remove any registration/authorization data in order to register/authorize plug-ins on another computer.

No, the keys are incompatible between major versions.  You will need to upgrade a previous version key at the User Area.